Delivery & Return

Welcome to Luxury Light Store – your trusted source for premium lighting in Pakistan. We aim to deliver top-quality products with exceptional service. Please read our Delivery and Return policies carefully to ensure a smooth shopping experience.

🚚 Delivery Policy

We deliver across all cities in Pakistan through reliable courier services like TCS, Leopard, M&P, and Call Courier.

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed the next working day.

Delivery Time

• Major Cities (Lahore, Karachi, Islamabad, Multan, Faisalabad, etc.): 2–4 business days

• Remote & Rural Areas: 4–6 business days

Shipping Charges

• Free Delivery on orders above Rs. 3,000

• Flat Rate Shipping: Rs. 200 to Rs. 350 for smaller orders

Cash on Delivery (COD)

• Available for orders up to Rs. 20,000

• For orders above this limit, partial or full advance payment may be required

Order Confirmation

• You will receive an SMS or WhatsApp confirmation before the order is dispatched.

• Once shipped, a tracking number will be sent to your email or WhatsApp.

🔁 Return & Exchange Policy

We stand behind the quality of our products. If something doesn’t meet your expectations, we’re here to help.

Return Eligibility

• You may return/exchange the product within 7 days of receiving it.

• The item must be unused, undamaged, and in its original packaging.

• Include a copy of your invoice or order number in the return.

How to Initiate a Return

1. Contact us at 03186909072 (Call/WhatsApp) or email us at info@luxurylightes.com

2. Share your Order ID, reason for return, and photos/videos (if applicable)

3. Once approved, send the item back via courier of your choice

Who Pays for Return Shipping?

• If the item was defective, damaged, or incorrect, we’ll cover the shipping cost.

• For change of mind or exchange, the customer bears the return shipping cost.

Non-Returnable Items

• Custom-made or pre-installed lighting

• Clearance or sale items

• Products damaged due to customer mishandling or incorrect installation

Refunds

• Refunds (if eligible) will be issued within 3–7 working days after we receive and inspect the returned item.

• Refunds are issued via bank transfer, Easypaisa, or JazzCash.

🛠️ Exchange Policy

• Exchanges are allowed only for damaged, faulty, or wrong items.

• If the exact product is unavailable, you may choose an alternative or receive store credit.

For any assistance, feel free to contact us:

📞 Phone/WhatsApp: 03186909072
📧 Email: info@luxurylightes.com
🌐 Website: https://luxurylightes.com